Privacy Policy
Last updated: August 2026
1. Introduction
At NestBuddy, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (nestbuddy.com.au) and use our lead generation and referral services.
We are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
2. Information We Collect
To connect you with local service vendors in the Bayside area of Brisbane, Queensland, we collect personal information that you voluntarily provide to us when you request a quote, register an account, or contact us. This may include:
- Contact details: Name, email address, and phone number.
- Service details: Home addresses, moving dates, property size, and specific service requirements.
- Media: Photos of your property or items (if voluntarily uploaded for quote accuracy).
- Account data: Passwords (securely hashed) and communication preferences.
3. How We Use Your Information
Your personal information is collected for the primary purpose of providing our services to you. Specifically, we use your data to:
- Facilitate the generation of quotes from our network of verified third-party vendors.
- Create and manage your NestBuddy account.
- Communicate with you regarding your service requests, account status, and updates.
- Improve our platform functionality and user experience.
- Comply with our legal obligations and resolve any disputes.
4. Disclosure of Your Information
We only share your personal information in the following circumstances:
- Service Vendors: When you submit a quote request, we share the relevant service details and your contact information with our verified local vendors (e.g., removalists, bond cleaners, gardeners, conveyancers) so they can assess the job and contact you with a quote. We do not sell your data to third-party marketers.
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., hosting providers, database management). These parties are obligated to keep your information confidential.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
5. Accessing and Correcting Your Information
Under the APPs, you have the right to request access to the personal information we hold about you and to ask that we correct it if you believe it is inaccurate, out of date, or incomplete. You can update most of your information directly through your account dashboard. For further assistance or to request deletion of your account and data, please contact us.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
7. Contact Us
If you have questions, comments, or complaints about this Privacy Policy or our privacy practices, please contact us at:
Email: hi@nestbuddy.com.au